You can trust Vivid Reports to be there when you need us! We provide excellent training and support services to ensure your satisfaction with our software. We also offer support around report development and data conversion if you don’t have the resources to do so yourself. Whether you’re a partner or a customer, Vivid is dedicated to helping you succeed!
Customers have told us that our support is second to none. We have many long-term customers who take comfort knowing that we are always there for them. Our support team is made up of friendly Vivid Reports team members that are always locally sourced. There will always be a trained Vivid expert available to pick up the phone or reply to a support email during normal business hours. Remote screen sharing is also provided allowing our team to see exactly what you see.
If you’re a new Vivid user, we offer an excellent training program to help you gain a deep understanding of the software. Customers from a wide variety of industries have a high satisfaction rate with our training program. Training sessions are recorded and provided back to our customers as an additional resource or to help train other staff members.
Our training program can be tailored to suit both technical and non-technical Vivid users. We are happy to book a cost-free discovery call with you. In this call, we can discuss your needs and tailor our training program to you. Please feel free to take a look at what some of our other customers have to say about their experience.
Continually, we have a trusted partner program. We are dedicated to our partners’ success and offer both pre-sale and post-sale support. To learn more, visit our partner program page.
Whether you’re a potential partner looking for a supportive organization or a potential customer, we would love to hear from you!