You can trust Vivid Reports to be there when you need us! We provide excellent professional services in training and support to ensure your using our software to its full potential. We also offer support around report development and data conversion if you don’t have the resources internally or would prefer to hire us to do the “heavy lifting”. Whether you’re a partner or a customer, Vivid is focused on helping you succeed!
Our customers have told us that our support is second to none, not just in terms of software providers but in terms of all suppliers. We have many long-term customers because they take comfort knowing that we are always there for them. Our support team is made up of friendly Vivid Reports team members who are always locally sourced. There will always be an internally trained Vivid expert available to pick up the phone or reply to a support email during normal business hours. We also offer remote screen sharing support to see exactly what you see and to guide you through your question or scenario.
If you’re a new Vivid user, we also offer an excellent training program to help you gain a deep understanding of the software. Training sessions are also recorded and provided back to our customers as an additional resource or for training additional staff internally. Customers from all industries have expressed a high satisfaction rate with our training program, which has been perfected over the years and can be tailored to suit both technical and non-technical Vivid users. We are happy to book a short discovery call with you, at no charge, so that we can review and tweak our training to your specific needs to ensure you hit the ground running. Please feel free to take a look at what some of our other customers have to say about their Vivid Reports customer experience.
Alongside our high customer satisfaction, we also have a trusted partner program. We are dedicated to our partners’ success and offer both pre-sale and post-sale support, POC demos, and co-marketing efforts. To learn more, visit our partner program page or contact us!